Is QuickBooks Not Responding? Know What to Do

Common issues that QB users face include QuickBooks not responding or crashing. These problems can arise from inadequate software installed, affected installation program files, and software competition with other programs. However, it is very important to isolate the issue so that it can be solved accordingly.
This guide will highlight and discuss the primary reasons why the ‘QuickBooks has stopped working’ issue may occur, as well as the steps to solve it. Mixed clients ‘saying’ that QuickBooks 2010 stopped working' or similar experiences with QuickBooks are best approached by knowing what the signs of problems are and their causes so they can look for them and correct them if needed.

Before we proceed, it is vital that you read on and know how to diagnose and fix problems where QuickBooks is not responding. However, to seek help from the experts right away, do not hesitate to try a +1.833.802.0002.

Why is QuickBooks Desktop Not Responding?

The two major causes of the unresponsive or freezing issue in QuickBooks.

1. Any damage to the QBWUSER.INI file can cause QuickBooks to become unresponsive. This critical configuration file stores user preferences and settings. If corrupted or absent, QuickBooks may encounter issues during startup or fail to function correctly, leading to unresponsiveness.
2. QuickBooks keeps freezing due to malfunction if your application files or installation are destroyed. Corrupted files or incomplete installs might impair the software's functioning, causing unresponsiveness.

Learn to Rectify QuickBooks Desktop Not Responding

To fix the QuickBooks Desktop not responding issue, we have outlined some critical solutions.

Solution 1: Rename the QBWUSER.ini File

If your QBWUSER.ini file is damaged or missing, renaming it may resolve the error.
Note: Renaming the QBWUSER.ini file will erase the list of previously opened company files, requiring you to reopen your company file manually.

1. Begin by heading to QBWUSER.ini file is saved.
2. If you can't see the folder, you should enable hidden files and folders.
3. Next, try changing the name of the QBWUSER.ini file by clicking on ‘Rename.’
4. You can try adding .OLD to the file name (e.g., QBWUSER.ini.old).
5. Rename the EntitlementDataStore.ecml file.
6. Reopen QuickBooks Desktop.

Solution 2: Check Where The Issue Lies in the Program

If you suspect damage to your company file, it's essential to determine whether the issue lies with QuickBooks itself or with your data file. QuickBooks might open your previous company file.

Step 1: Open Your File with All Windows Closed

1. Open QuickBooks Desktop.
2. Now head to the 'No Company Open' window, and click on your company file.
3. Press the 'ALT' key on your keyboard, then select 'Open'. 
4. If prompted to sign in, release 'ALT', enter your password, then press and hold 'ALT' again and select ‘OK.’

Step 2: Suppress the QuickBooks Application

1. Press the 'Ctrl' key, then double-click the QuickBooks Desktop icon. 
2. Do not release the 'Ctrl' key until you see the 'No Company Open' window; QuickBooks freezes or displays an error.
3. Finally, click on the company file and click on ‘Open.’

After reaching the end of this blog, you must have understood how to manage QuickBooks not responding issue. Despite this, there are specific issues that require expert help. In that case, you need to try +1.833.802.0002.

Know What to Do If QuickBooks is Not Starting?